Just received my new Apple TV a few days ago. Netflix initially worked. Now it hangs. After selecting the Netflix app it request who is viewing. After I respond Netflix hangs. I see a spinning circle. Never comes out of it. Initially the app worked for 2 days now it does not. I tried resetting Apple TV with with did nothing.
II'm having the same problem too, it works for 5 mins then it stops and start again and stops. I've tried everything, reset, uninstall, disconnect....but nothing. I have 20M optic fiber internet. Netflix works perfect in chromecast, ipad and iPhon. I think I'm comming back to Google chromecast.
I have the same issue. I have multiple Netflix Users and I can usually select a different user and get in that way. After that I need to log out of Netflix and then log back in again and then it is fine for awhile. But it has happened multiple times in the past several days.
If you don't have multiple Netflix Users, perhaps you can try logging onto Netflix on you computer and going to your Preferences and select log out of all my devices. After that you should be able to log back in on your Apple TV and hopefully that will work.
Good luck. Hopefully there is a fix for this soon.
Thanks
Dave
I have issues with Netflix hanging too. Seems to happen for me after walking back in the flow with the "Menu" button. At some point I get to a screen where there is no content presented, just a spinning segmented circle indicating it's doing -something-. The only way I can fix this is to quit the app (double click the Home button, swipe left/right to the Netflix app, swipe up to quit it), and then start it again from scratch.
I am also seeing slow speeds on Apple TV 4 when I do a speed test. So I think this is related to this issue. Do you see slow speeds as well?
I have seen a few other posts where others are experiencing slow speeds so I'm wondering that is the root of this issue.
No, I'd say it is unlikely to be the cause of the issue, slow speeds are going to affect higher quality streams such as those from the iTunes Store before Netflix.
Yeah I think you're right. Even when I have good consistent speeds I was still have an issue logging into Netflix. I did contact Netflix but haven't received too much back in the way of suggestions.
TRy deleting the Netflix app, then going back to the App Store and getting it again. Worked for me. When deleting the app it warns it will delete all the app's data. That may be the key.
I have also been having trouble streaming Netflix on my Apple TV 4th gen.. I had the problem with my Apple TV 2 and though it was perhaps getting old.. My new one is just as bad.. The thing is that I also purchased an Amazon fire stick at the same time as my new Apple TV 4 and it never has trouble streaming Netflix.
I've had this problem a few times now. Every time, I have to delete the app to get it working again.
I have this problem with my new Apple TV and my iPhone. Most of the time, the Netflix app crashes and just goes back to the home screen. The few times that it goes through, it takes me to the Sign In screen, but turns all white as soon as I enter my password. Has Apple or Netflix resolved this issue yet?
If deleting the app and installing it again doesn't solve the issue for you, try reducing the items in your "my list." I was finally able to permanently solve the problem after removing everything from my queue, which had grown to hundreds of movies and shows. I think the app was crashing while trying to load and display my oversized queue. It makes sense if you think about it - the app has a limited amount of memory and a limited ability to retrieve and display thumbnails and titles.
Having problems viewing netflix on gen 4
Netflix Hangs Apple TV Gen 4
